Terms & Conditions

Placing an order for goods on justaskdesigns.co.uk indicates your “acceptance” of our terms and conditions. Ideally, all payments must be with your own payment method and with adequate funds to make payment. Fraudulent use of payment method will be reported to the relevant authorities.

justaskdesigns.co.uk may suspend or cancel your order or registration immediately if you breach any of these terms and conditions.

Ordering:


Simply select the items and their quantity to add them in the shopping basket. Make sure that you select the correct item and weight. Once done, you need to select the desired shipping type out of several options. You have to add at least one address to select it as your billing and delivery address. The billing address has to be the address where your bank card/payment method is registered. Please make sure that you provide all the correct details for a successful order to avoid any further delays, we cannot change an address once shipped.

Payments:


The quickest and safest method to pay is to pay online using your credit/debit card. For a successful order, the payment transaction has to be approved by the bank. Once your order is completed and the payment is received, you will receive the confirmation email from us.

VAT:


Please note, all prices include the VAT. However if you are within the Europe and you have a business as well as a valid VAT, then you need to provide us these details to the exemption from the VAT. In all other cases, you have to pay the VAT as per UK law.

Processing:


As soon as we receive a clear payment for your order, we start processing your order. Order processing times are dependent upon the item, please see product descriptions for processing times. If for any reason, any of the items are not in stock, you are informed by our customer support through telephone or email. In this situation, we always wait for your advice about getting a partial refund or choosing an alternative product.

Products:


It is important to know that the products might have new packaging and labelling as compared to the images shown on the website, however if the product is the same and only the packaging is new, this will be considered as the same product. Any Props shown in the product image are not included in the order. All images are for Illustration Purposes only and may not represent the actual Product.

Cancellation:


You can cancel your order on the same day before 1:00pm otherwise we may dispatch your order. If you are unable to inform us on time and the order is already dispatched, it is your responsibility to accept the delivery and return the item to us, a refusal is not a valid return.

Delivery:


We use Royal Mail. All parcels will be dispatched through a traceable service and we can send you a parcel tracking number by email. As cards are not always left, it is your responsibility to follow your Online Tracking, including but not limited to: Rearranging Delivery, Changing Delivery, Picking up your item(s) from your Local Delivery Depot. Failure to do so will result in the item(s) automatic return. A refund will only be given if the item arrives back intact.

If you dispute a delivery, the Courier requires a Disputed Delivery Form to be filled in to confirm non-receipt of goods, and full co-operation with local authorities. If you are not happy to do so no Refund/Replacement will be granted.

As soon as you receive your Order, please ensure that it is not opened or damaged, you agree to report any damages/defects within 2 days to allow us to deal with your issue promptly. Delivery Times not include any public holidays or weekends. Please note that we cannot be held responsible for items delayed in the postal system due to things such as Adverse Weather and Busy Holidays, as this is beyond our control.

Returns:

You have 14 days from receipt of order to let us know you would like to return your order. You then have a further 14 days to return the item to us. Returns made outside of these dates may not be accepted. Do NOT Start a Return of any Items without letting us know beforehand, either by email or by our Contact Form, otherwise a refund may not be given. When returning items, please ensure you use a tracked service, as we cannot provide a refund/replacement if the item is lost. Please use adequate packaging when returning an item, damaged items will be disposed of and no refund/replacement will be given.

Liability/Refunds:


Return Postage charges are only refunded when the goods are confirmed as faulty or the wrong item has been shipped. Please allow 1 to 3 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed. Where replacement stock is not available a refund will be issued for your item.

Refunds:


In case of any refund, the amount can only be refunded back to the same payment method that was used to make the purchase. If you make a cancellation/return within the cancellation period, you will receive your refund within 14 Days of us receiving your Return or within 14 days of proof of postage, whichever is sooner. All refunds take 2 to 3 working days from the date when the refund request is posted. If you have paid for expedited delivery, this will not be refunded, only standard delivery charges (or free shipping) will be refunded.

Discounts / Subscriptions:

We sometimes offer an order discount when you subscribe to our newsletter. In order to receive this discount code you will need to sign up and follow the link in the confirmation email to confirm your subscription and receive your code.

This discount code can only be used once per person/company. The subscription discount cannot be abused, i.e. multiple emails used for the same person/company.

Please note, subscribing and unsubscribing within the same day of placing an order, will result in the order being cancelled and the discount being revoked.

 

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