Shipping & Returns
We use Royal Mail. All parcels will be dispatched through a traceable service and we can send you a parcel tracking number by email. As cards are not always left, it is your responsibility to follow your Online Tracking, including but not limited to: Rearranging Delivery, Changing Delivery, Picking up your item(s) from your Local Delivery Depot. Failure to do so will result in the item(s) automatic return. A refund will only be given if the item arrives back intact.
If you dispute a delivery, the Courier requires a Disputed Delivery Form to be filled in to confirm non-receipt of goods, and full co-operation with local authorities. If you are not happy to do so no Refund/Replacement will be granted.
As soon as you receive your Order, please ensure that it is not opened or damaged, you agree to report any damages/defects within 2 days to allow us to deal with your issue promptly. Delivery Times not include any public holidays or weekends. Please note that we cannot be held responsible for items delayed in the postal system due to things such as Pandemics, Epidemics, Adverse Weather and Busy Holidays, as this is beyond our control.
Return & Exchange Policy
You have 14 days from receipt of order to let us know you would like to return your order. You then have a further 14 days to return the item to us. Returns made outside of these dates may not be accepted. Do NOT Start a Return of any Items without letting us know beforehand, either by email or by our Contact Form, otherwise a refund may not be given. When returning items, please ensure you use a tracked service, as we cannot provide a refund/replacement if the item is lost. Please use adequate packaging when returning an item, damaged items will be disposed of and no refund/replacement will be given.
Return Postage charges are only refunded when the goods are confirmed as faulty or the wrong item has been shipped. Please allow 1 to 3 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed. Where replacement stock is not available a refund will be issued for your item.
In case of any refund, the amount can only be refunded back to the same payment method that was used to make the purchase. If you make a cancellation/return within the cancellation period, you will receive your refund within 14 Days of us receiving your Return or within 14 days of proof of postage, whichever is sooner. All refunds take 2 to 3 working days from the date when the refund request is posted. If you have paid for expedited delivery, this will not be refunded, only standard delivery charges (or free shipping) will be refunded.